Smart hands services
Need technical support at a site where your own team is not present? Our engineers carry out work on your network and equipment to your instructions and procedures. From a simple check or replacement to planned migrations and work in data centres.
- Experienced engineers on site
- Works to your instructions and procedures
- 20+ years of experience
Our trusted partners
ON-SITE TECHNICAL SUPPORT
Your technical hands on site
You do not want to send your own engineer to site for every change, fault or check. With Smart Hands you have an experienced engineer who carries out the work on your organisation’s behalf.
We work independently on the basis of clear instructions, or directly alongside your own IT team, NOC or supplier. Afterwards you receive feedback on the work carried out.
WHAT WE DO ON SITE
What we support you with
Our engineers support a wide range of work on your network, server and data centre environment, from hardware and cabling to faults, migrations and on-site changes.
Network, hardware and VoIP installations
Installation, replacement and connection of network, server, telecom and VoIP equipment, including patching and verification of the links.
Patching and cabling work
Patching, re-patching, connecting and labelling copper and fibre links in racks, server rooms and data centres.
Faults and troubleshooting
Technical support for faults in network equipment, links and cabling, with targeted checks on site.
Migrations and changes
Support with hardware migrations, relocations, upgrades and changes to existing network and server environments.
Rack and data centre work
Mounting, relocating and connecting equipment in racks, including patching, cabling and technical checks.
Decommissioning
Safely disconnecting, removing and where necessary documenting equipment, cabling and other infrastructure being taken out of service.
What we support you with
Our engineers support a wide range of work on your network, server and data centre environment, from hardware and cabling to faults, migrations and on-site changes.
Network, hardware and VoIP installations
Installation, replacement and connection of network, server, telecom and VoIP equipment, including patching and verification of the links.
Patching and cabling work
Patching, re-patching, connecting and labelling copper and fibre links in racks, server rooms and data centres.
Faults and troubleshooting
Technical support for faults in network equipment, links and cabling, with targeted checks on site.
Migrations and changes
Support with hardware migrations, relocations, upgrades and changes to existing network and server environments.
Rack and data centre work
Mounting, relocating and connecting equipment in racks, including patching, cabling and technical checks.
Decommissioning
Safely disconnecting, removing and where necessary documenting equipment, cabling and other infrastructure being taken out of service.
EXECUTION & REPORTING
Clear feedback after every intervention
Our Smart Hands engineers work to the agreed instructions and record the work carried out clearly. So you know exactly what was done on site, which changes were made and whether further action is needed.
Where necessary we document connections, equipment, cabling and anything notable with photos and technical information. That way you keep insight into your IT and data centre environment, even from a distance.
Clearly recorded afterwards
- Work carried out
- Status of equipment and links
- Changes made
- Photos of the situation on site
- Any deviations or points of attention
- Advice on any follow-up steps
Afterwards you receive feedback on the work carried out on site.
How we work
What a project looks like
Request
You tell us what work is needed on site and when you need it done.
Alignment
We agree the scope, instructions, site details and required materials with you in advance.
On-site execution
Our engineer carries out the work carefully, following the agreed instructions and procedures.
Feedback
Afterwards you receive a clear update on the work carried out, any deviations and the next steps.
Frequently asked questions
Our engineers can carry out a wide range of technical work on site: installing or replacing equipment, patching work, checks, rack work, migrations and decommissioning. Have something specific in mind? Get in touch and we will talk through the options.
That is exactly what Smart Hands is for. Your organisation decides what needs to happen and our engineer carries out the work to the agreed instructions and procedures.
Our engineer can coordinate directly with your own technical team while the work is under way. That way your team stays in control remotely while we do the work on site.
For faults on site we can check equipment, cabling and links, and help track down the cause.
Our engineers can install, replace and connect hardware on site, including network equipment, servers, telecom equipment and VoIP equipment.
After the work you receive clear feedback on what was done. Where necessary we record changes, anything notable and the situation on site with additional documentation or photos.
One partner for advice, installation and management
- More than 20 years of experience
- Certified engineers
- Expertise across all brands
- Full-service approach
- Response within one working day
- 24/7 monitoring and support
Need materials too?
Everything we install and manage is also available directly from our webshop. You will find a wide range of copper and fibre cabling, patch cables, patch panels, transceivers, server cabinets and more from leading brands, with fast delivery and expert support.