Network management & monitoring
We take over the day-to-day management of your network infrastructure, in full or in part. From monitoring and fault follow-up to updates, changes and documentation. You decide which tasks you outsource to us and which your own IT team keeps.
- In-house NOC
- 24/7 monitoring
- Certified engineers
Our trusted partners
CONTINUOUS VISIBILITY OF YOUR NETWORK
Spotting a fault before you notice it
The network underpins many day-to-day business processes. A fault in a link, a switch or the wireless network can therefore affect your organisation immediately. Good network management calls for continuous insight into the availability and performance of your infrastructure.
From our own Network Operations Center we monitor your network 24 hours a day. Alerts are assessed and, where possible, resolved remotely. If on-site support is needed, we send an engineer in line with the agreements in place. Changes and completed work are recorded, so your network stays clear and manageable.
WHAT OUR MANAGEMENT COVERS
What you hand over when we manage your network
We take on the day-to-day running of your network: monitoring from our NOC, fault response, updates, firewall rules, wifi and reporting. You keep the overview, we keep it running.
Monitoring from our NOC
Your network equipment and links are monitored 24/7. Any deviation or fault automatically raises an alert with our engineers.
Fault response
When a fault occurs we investigate the cause and resolve it remotely where possible. If on-site support is needed, we send an engineer in line with the agreements in your SLA.
Updates and patch management
Firmware and security updates are checked and carried out to plan within the agreed maintenance windows.
Firewall management
We manage configurations and apply agreed changes to firewall rules in a controlled and documented way.
Wifi management
We monitor the availability and performance of access points and support changes or problems in the wireless network.
Reporting and documentation
You receive regular insight into alerts, changes and completed work. That keeps your network documentation up to date.
What you hand over when we manage your network
We take on the day-to-day running of your network: monitoring from our NOC, fault response, updates, firewall rules, wifi and reporting. You keep the overview, we keep it running.
Monitoring from our NOC
Your network equipment and links are monitored 24/7. Any deviation or fault automatically raises an alert with our engineers.
Fault response
When a fault occurs we investigate the cause and resolve it remotely where possible. If on-site support is needed, we send an engineer in line with the agreements in your SLA.
Updates and patch management
Firmware and security updates are checked and carried out to plan within the agreed maintenance windows.
Firewall management
We manage configurations and apply agreed changes to firewall rules in a controlled and documented way.
Wifi management
We monitor the availability and performance of access points and support changes or problems in the wireless network.
Reporting and documentation
You receive regular insight into alerts, changes and completed work. That keeps your network documentation up to date.
Set out in an SLA, not loose promises
Outsourcing only works with clear agreements. That is why we set the service level out in a Service Level Agreement. You know in advance how quickly we respond, when maintenance takes place and how escalation works in a major incident.
And because it is in writing, you can hold us to it.
What the SLA covers
- Response time per priority level
- Availability, including outside office hours
- Maintenance windows for updates
- Escalation path for major incidents
- Reporting frequency
- Annual review with recommendations
How we work
What a project looks like
Inventory
We map out your network: equipment, links, versions and documentation. Free of charge and on site.
Transition
Monitoring is set up, documentation is brought up to date and the agreements are recorded in the SLA.
Management
From then on we monitor, maintain and update your network, and resolve faults within the agreed time.
Reporting
You receive a regular overview of alerts, changes and updates, with recommendations where needed.
Frequently asked questions
That depends on the priority of the fault and the agreements in your SLA. Monitoring alerts are picked up immediately and investigated remotely where possible. For on-site support, the agreed response times apply.
In most cases that is not necessary. We first map the existing equipment and configuration. Only when equipment is no longer supported, lacks capacity or presents a risk do we advise on replacement.
That is up to you. We can take over network management in full, or only specific parts such as monitoring, fault follow-up or maintenance. That way your own IT department stays involved wherever you want it to be.
One partner for advice, installation and management
- More than 20 years of experience
- Certified engineers
- Brand-independent expertise
- Full-service approach
- Response within one working day
- 24/7 monitoring and support
Need materials too?
Everything we install and manage is also available directly from our webshop. You will find a wide range of copper and fibre cabling, patch cables, patch panels, transceivers, server cabinets and more from leading brands, with fast delivery and expert support.